Last updated: November 30, 2025

GOtein Wellness LLC (“VitaTein,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. VitaTein is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy and the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another

person. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information):

• Contact details such as your name, billing address, shipping address, phone number, and email address
• Financial information such as payment card information, transaction details, form of payment, and payment confirmation
• Account information such as username, password, preferences, and settings
• Transaction information such as items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled
• Communications including information you provide when contacting customer support or communicating with us
• Device information such as IP address, browser type, device identifiers, and network information
• Usage information regarding your interactions with the Services, including how and when you browse or navigate the site
  
  

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, communicate with us, or otherwise use the Services
• Automatically, through cookies, pixels, SDKs, and similar tracking technologies when you use or visit the Services
• From service providers, including when they collect or process information on our behalf
• From partners or other third parties, as permitted by law
  

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To operate the Services, process payments, fulfill orders, manage accounts, arrange shipping, process returns and exchanges, enable reviews, remember preferences, send transactional notifications, and personalize your shopping experience.

Marketing and Advertising

To send marketing, promotional, or advertising communications by email, text message, or postal mail, and to show you advertisements for products or services on our website or other platforms based on your interactions with the Services. You may opt out of promotional emails at any time using the unsubscribe link provided. You may opt out of marketing text messages by replying STOP or following the instructions provided in the message.

Security and Fraud Prevention

To authenticate accounts, process secure payments, detect and prevent fraudulent, illegal, or malicious activity, protect public safety, and secure the Services.

Communicating with You

To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal and Compliance Purposes

To comply with applicable laws, respond to lawful requests, participate in legal proceedings, and enforce or investigate potential violations of our policies or terms.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• With Shopify, vendors, and service providers who perform services on our behalf (such as payment processing, fulfillment, shipping, analytics, customer support, and cloud storage)
• With marketing and advertising partners to provide advertising services and show you targeted advertisements, in accordance with their own privacy policies
• At your direction or with your consent, including to ship products or integrate with third-party platforms
• With affiliates or within our corporate group
• In connection with a business transaction, such as a merger, acquisition, or bankruptcy
• To comply with legal obligations, enforce policies, or protect our rights or the rights of others
  

We do not sell personal information in exchange for monetary consideration. We may share personal information for targeted advertising purposes as permitted by applicable law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through the Services may be shared with Shopify and third parties located in other countries.

We use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing personal information and handling requests related to those features.

To learn more, please review the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en and exercise applicable rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. Information shared on public or semi-public platforms may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information, please contact us to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security system is completely secure, and we cannot guarantee absolute security. We recommend using secure communication channels when sharing sensitive information.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access or know what personal information we hold
• Request deletion of personal information
• Request correction of inaccurate personal information
• Request a copy of your personal information or its transfer
• Opt out of marketing communications
  

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing and withdraw consent where applicable.

We will not discriminate against you for exercising these rights. We may verify your identity before fulfilling requests, as permitted by law.

Complaints

If you have questions or complaints about our privacy practices, please contact us using the information below. Depending on your location, you may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside your country of residence. Where required, we rely on recognized legal transfer mechanisms, including Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the “Last updated” date as required by law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@vitateinwellness.com Mailing Address:

GOtein Wellness LLC

8816 Manchester Rd., Suite 162 St. Louis, MO 63144

United States

For purposes of applicable data protection laws, GOtein Wellness LLC is the data controller of your personal information.